Policies & commitments.
Our policies explain how we work, protect personal information and meet our commitments.
Terms & Conditions
Effective date: September 1, 2026
These Terms govern use of the marketing services provided by Lumarka Studios, a company incorporated in Québec, Canada and headquartered in Montréal. Specific scope, deliverables and timelines are set out in a signed statement of work, which prevails in the event of conflict.
Services & client responsibilities
Services include paid media strategy, SEO, content strategy, web design and conversion optimization, lifecycle and retention marketing, analytics and measurement, and brand positioning consulting. Clients must provide accurate information and timely approvals, maintain necessary platform access, hold rights to supplied materials, comply with applicable advertising and privacy laws, and designate a single decision-maker.
Fees, termination & intellectual property
Unless otherwise agreed, invoices are issued monthly in advance and payable within 15 days. Third-party media spend, software licences and production costs are separate. Either party may terminate on 30 days' written notice. On full payment, ownership of final client-specific deliverables transfers to the client; Lumarka retains pre-existing methodologies, frameworks, templates, tools and know-how.
Performance & liability
Digital marketing outcomes depend on factors outside our control. We do not guarantee specific results, rankings, traffic, conversion rates or revenue. Québec law governs these Terms and Montréal courts have jurisdiction.
Privacy Policy
Effective date: September 1, 2026
LUMARKA STUDIOS protects personal information in accordance with PIPEDA and Québec’s Act respecting the protection of personal information in the private sector.
Contact
[email protected]
Montréal, Québec
What we collect and why
We collect contact details (name, email, phone, company, role), commercial records (enquiries, service history, invoices), technical data (IP address, browser, device, pages visited), and client platform data where you grant us access. We use this information only to respond to enquiries, deliver and bill our services, meet legal obligations, improve our website, and, with your separate opt-in consent under CASL, send marketing communications.
Cookies
Only strictly necessary cookies are on by default. Tracking or profiling technologies stay off unless you enable them.
Sharing
We never sell personal information. We share it only with service providers (hosting, analytics, payments, email) bound by contract to protect it. Some store data outside Québec, including in the United States, and we complete a privacy impact assessment before any such transfer.
Retention
Client and financial records are kept for seven years after the relationship ends. Marketing contacts are deleted within 24 months of the last interaction, or sooner on request.
Your rights
Subject to legal exceptions, you may access, correct, or port your information, withdraw consent, request deletion or de-indexing, and request a review of any decision made solely by automated processing. Contact us at [email protected], and we’ll respond within 30 days.
Security and incidents
We use safeguards appropriate to the sensitivity of the information. We keep an incident register and will notify the Commission and affected individuals of any incident presenting a risk of serious injury.
AML & Counter-Terrorist Financing
Lumarka Studios maintains risk-based onboarding controls intended to prevent misuse of its services for money laundering, terrorist financing or sanctions evasion. Client identity, ownership, geographic exposure, industry and payment patterns may be reviewed and higher-risk clients may require enhanced due diligence.
Know Your Customer
Before services commence, Lumarka may require government-issued identification for individuals and incorporation, registration, director, beneficial-owner and signing-authority documentation for corporate clients. Information may be refreshed periodically based on risk.
Acceptable Use
Services may not be used to support illegal activities, false or misleading advertising claims, discriminatory or violent content, unlawful data collection, intellectual-property infringement, platform-policy circumvention or unsolicited commercial messages contrary to applicable law.
Service Level Commitments
Email enquiries are targeted for acknowledgement within one business day. Active engagements receive written weekly progress summaries and monthly performance reviews. Specific project delivery commitments are governed by the applicable statement of work.
Data Protection & Security
Controls include encrypted transport, multi-factor authentication, least-privilege access, vendor management, patching, logging, backups and documented incident response. Client platform access is requested at the minimum permission level required and revoked after engagement close.
Complaints Handling
Complaints may be submitted in writing. Lumarka aims to acknowledge within two business days, investigate appropriately, and provide a written response with findings and a proposed resolution.
Legal Entity Information
Legal name: 9568-7786 Québec inc.
Operating name: LUMARKA STUDIOS
Jurisdiction of incorporation: Province of Québec, Canada
Québec enterprise number (NEQ): 1182205386
Registered address: 400-1303 av. Greene, Westmount (Québec) H3Z 2A7, Canada
Email: [email protected]
Phone: +1 800-310-5621
Accessibility Statement
Lumarka Studios aims to conform to WCAG 2.1 Level AA. If you encounter a barrier or require information in an alternative format, please contact us. We aim to acknowledge accessibility feedback within two business days.